House Manager - Music Hall

RESPONSIBILITIES:
The House Manager’s primary responsibilities will include, but are not limited to: hiring, training, scheduling, supervising, and evaluating Floor Supervisor staff; overseeing Volunteer Manager and Ushers on-site; coordinating with the Ticket Taker Union for scheduling of Ticket Takers for events; overseeing the front-of-house operations during events; managing the audience arrival and departure experience, with a high focus on accessibility and safety; responding to guest issues and overseeing resolution; generating event paperwork and reports; developing house procedures and enforcing client polices for performances; managing the audience safety program; creating a culture of a positive guest experience in Music Hall’s Front-of-House staff and volunteers; assist in developing and executing audience surveys and data collection; and assisting with the planning and management of special events when needed.

QUALIFICATIONS:
The ideal candidate will be a self-starter with the ability to exercise good judgment independently, while also able to collaborate with other departments, and work with a broad range of people. Must have a strong understanding of theatrical performance logistic. Knowledge and experience in Accessibility/ADA compliance is required. Excellent computer skills; excellent written and verbal communication skills, including strong physical presentation skills; a high level of organization and attention to accuracy; ability to work under pressure in a fast-paced environment; multi-task and meet time sensitive deadlines. Schedule flexibility includes work on nights, weekends, holidays, and early mornings will be required; and the required physical ability to move rapidly, hear, see, and speak; stand for long periods of time; and lift up to 40 lbs. Must have prior management responsibility within the performing arts, entertainment, or other relevant field with significant guest service experience. Experience in a multi-venue facility and team leadership experience is preferred; volunteer management experience desired. Bachelor’s degree and a minimum of three years’ related experience; or equivalent combination of education, training and experience.

DEADLING TO APPLY: MAY 24, 2024
Interested candidates may complete an application online or send resume to:
Cincinnati Arts Association
Attn: Human Resources
650 Walnut Street
Cincinnati, Ohio 45202
cincinnatiarts.org
Or email: HR@cincinnatiarts.org

No phone calls please. EOE/M/F/D/V/SO Employer