Ticketing Systems Manager
The Cincinnati Arts Association (CAA) is a not-for-profit organization that oversees the programming and management of two of the Tri-state’s finest performing arts venues – the Aronoff Center for the Arts and Music Hall – and is dedicated to supporting performing and visual arts.
We are seeking to fill this full-time position at our Aronoff Center for the Arts downtown location.
Position Summary: The Ticketing Systems Manager is responsible for data management and operations of the CAA’s ticketing systems. This includes reporting, analytics, maintaining data standards, scanning functionality, CRM, and event creation. This position will provide insight and support for ticket sales, segmentation and reporting strategies utilizing the Paciolan and Archtics ticketing systems, in conjunction with integrated and outboard support products. As a member of our Ticketing Services team, the Ticketing Systems Manager will support our CAA community, including all internal departments, Broadway in Cincinnati, resident companies, rental clients, and our customers.
General Responsibilities include but are not limited to: Assure a good customer experience by providing a positive attitude, complying with requests to the extent possible and demonstrating excellent problems solving skills. Assist in the development of the Ticketing Services team by communicating job expectations. Planning, monitoring, and appraising job results. Initiating and enforcing systems, policies, and procedures. Maintain and secure CAA user and transaction data. Manage, produce, and support the production of customer reports and dashboards. Oversee the configuration of internet and sales controls, facilities, payment options, and delivery methods in the ticketing system. Serve as the in-house administrator for ticket scanning and work with vendors to ensure that scanners are working at peak performance. Lead the planning and implementation of CRM strategies to encourage customer retention and loyalty. Manage user roles, securities and permissions associated with ticketing systems. Assist other departments with data retention, organization, and analysis. Monitor system performance and implement system enhancements. Actively participate with other members of the organization to produce innovative ideas to increase ticket sales and improve customer service. Stay apprised of the latest enhancements, patches, and issues with ticketing software. Utilize and maintain all ticket office technology including sales software, validation scanners, credit card machines, printers to maximize ticket office efficiency.
Required Knowledge, Skills, and Abilities: The ideal candidate will possess an in-depth knowledge of ticketing software (Paciolan or Archtics). The individual will have the ability to work independently across multiple projects while showing constant attention to detail. Must possess the ability and attitude to work calmly and effectively in stressful situations. Collaborator with strong organization and analytical skills. Highly Proficiency in Microsoft Excel including sumif, vlookup functions, and use of pivot tables. Computer experience with database and spreadsheet software. An understanding of database structure. Superior attention to detail, strong analytic abilities, and organization skills. Basic knowledge of web services and HTML. Experience with Customer Relationship Management software. Excellent written and people skills. Available to work evening and weekends when necessary.
Required Experience/Education: Bachelor’s degree in a related field or equivalent combination of education, training and experience that provides the required knowledge, skill, and abilities.
To Apply:
Interested candidates may apply online at www.cincinnatiarts.org
